Terms and Conditions
Terms and Conditions
Please read these terms and conditions carefully before using Our Service.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
Application means the software program provided by the Company downloaded by You on any electronic device
Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: United Kingdom
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Novelry Ltd, 25 Eccleston Place, London SW1W 9NF United Kingdom.
Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Application or the Website(s) including the Community or all.
Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Websites refers to The Novelry Ltd, accessible from https://www.thenovelry.com and thenovelry. live
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes our policies and procedures on the collection, use and disclosure of your personal information when you use the Application or the Websites and tells you about your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our Service.
Placing Orders for Goods
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts and that this contract is binding on and enforceable against you.
Your Information
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
Order Cancellation
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to:
- Goods availability
- Errors in the description or prices for goods or services
- Errors in your order
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
We reserve the right to cancel your order if you do not meet the standards of our admissions policy to use the website(s) and to follow course instructions. We ask all customers to familiarize themselves with the basics of our platform within the first 7 days as fully explained at our website help page, in course materials and by email. It is your responsibility to familiarise yourself with the Service and to conduct yourself in a positive and respectful manner as a member of our community. We reserve the right to refuse, discontinue or cancel your order if you fail to meet the standards of our admissions policy.
We operate a People before Profit Policy for happy writing for all and as a way of maintaining a safe community of trust. Your use of our site constitutes acceptance of our terms and your agreement to be bound by them. It is our pleasure to work with writers we enjoy working with and we may refuse access to those whom we cannot help, who are unable to use the online platform and resources, who breach our rules, or who conduct themselves in a manner we deem unreasonable.
Please do not ask, invite or request any member of our staff to either enter into business with you, provide private services to you outside of The Novelry, to join a club or society, promote your services or publications, or meet with you outside of The Novelry-hosted online Zoom sessions. It is part of our duty of care to both you and our employees to maintain the boundaries of a professional working relationship.
Please note we are not medical professionals or trained mental health professionals or counsellors. If you are suffering from a condition which may impact your engagement with the courses, coaching and community, please arrange a conversation with the Course Director prior to enrolment to discuss the ways in which we can and cannot support you. We are unable to diagnose mental illness and would respectfully ask that you take this step to engage in a confidential and kindly conversation with us in advance so we can understand your needs and condition better to assist you with writing your book.
If you cancel your coaching session on the same day, you will lose your session. Please give 3 days notice.
We reserve the right to refuse to provide or continue to provide you with the Service without giving further explanation.
Any goods or services you purchase can be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel your order.
Return and Refund Policy
You are entitled to cancel your order within 7 days without giving any reason for doing so.
The deadline for cancelling an order is 7 days from the date on which you purchased the goods or on which a third party you have appointed, who is not the carrier, makes the purchase. You may not avail yourself of the refund policy for the same product more than once. Specifically, if you cancel and are refunded your purchase, then place a further order for that purchase your 7-day window period will have been used.
Further, your cancellation means you may not be readmitted to the program except by special application by email in advance of a further attempt to purchase.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
We will reimburse you no later than 14 days from the day on which we receive your request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Your Order Cancellation Rights
You are entitled to cancel your order within 7 days without giving any reason for doing so.
The deadline for cancelling an order is 7 days from the date on which you purchased the goods or service or on which a third party you have appointed, who is not the carrier, makes purchase.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
We will reimburse you no later than 14 days. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. (You may not purchase and cancel on more than one occasion to be eligible for a refund as above. Your cancellation may result in no further re-admission.)
Availability, Errors and Inaccuracies
We are constantly updating our offerings of goods or services on the Service. The goods or services available on our service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information regarding our goods or services on the service and in our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company.
Payments
All goods or services purchased are subject to a one-time payment or subscription plan. Payment can be made through various payment methods we have available, such as Visa, MasterCard, American Express cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.
When you make a purchase with us, you agree to our sending you emails to communicate about our services and offers.
Subscriptions
Subscription period
The Service or some parts of the Service are available only with a paid subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of subscription plan you select when purchasing the subscription. Your subscription period is continuous from the date of purchase and cannot be paused, frozen or interrupted. You may extend your access with an additional purchase of an Extension Plan.
At the end of each period, your Subscription will automatically renew under the exact same conditions unless you cancel it or the Company cancels it.
The membership subscription is available only to those who have signed up for and purchased a course with us.
By choosing to pay for your course in instalments you hereby commit to making all payments. It is your responsibility to ensure your card details are up to date and that payment can be made on the monthly due dates. We reserve the right to cancel access to your plan should payment fail.
If taking the Finished Novel Course, you may not use our Ultimate Manuscript Assessment service until the entire course has been paid in full.
Subscription cancellations
You may cancel your subscription renewal either through your account settings page or by contacting the company. You will not receive a refund for the fees you already paid for your current subscription period and your access to the service will be terminated effective at the time of your cancellation. Cancellation of the subscription payment plan for courses by you after the 7 day period is in breach of contract. We cannot guarantee you will be able to resume your course or access to the Service should you cancel payments then subsequently wish to resume.
Billing
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.
Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Fee Changes
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Refunds
Except when required by law, paid Subscription fees are non-refundable.
Promotions
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
User Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on Our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You must use your first name and last name and you may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Tuition and Online Appointments
You may cancel and reschedule your appointment with your tutor through our online self-service scheduling calendar. If you do not cancel your appointment, and fail to attend, the appointment will be counted as a session taken with your writing coach. All coaching sessions or editorial sessions included in your course must be taken within the period of your course subscription.
Your coaching sessions are without exception online. Please do not request to meet a coach in person, or send them email to their personal email addresses or direct message them. Please reserve your questions to an online Zoom coaching session via The Novelry.
If you cancel or fail to make a subscription payment for your course, your coaching sessions will be cancelled upon cancellation.
You will require high-speed internet to take our courses and for the live video session. If you are unable to join the video calls, due to any circumstances or are unable to use the video feature including the camera, you may not be entitled to your coaching sessions. For the sake of a professional coaching relationship based on trust, we require you to be visible for your coaching sessions.
When you join live group classes or workshops or events, the sessions may be recorded and you hereby give your permission for your participation to be recorded and available to you and other members in our library of video content.
Content
Your Right to Post Content
Our Service allows you to post Content. You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
Content Restrictions
The Company is not responsible for the content of the Service's users. You expressly understand and agree that you are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account.
You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libellous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:
Unlawful or promoting unlawful activity.
Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
Spam, machine – or randomly–generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
Impersonating any person or entity including the Company and its employees or representatives. You may not bid on any keyword or keyword string on any Pay per Click Search Engines (PPCSEs) where such keyword or keywords string is, or includes, one of our Trademarks.
Violating the privacy of any third person.
False information and features.
The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with these Terms, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if you post such objectionable Content. As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and you agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.
Content Backups
Although regular backups of Content are performed, the Company do not guarantee there will be no loss or corruption of data.
Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.
The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.
You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.
Copyright Policy
Intellectual Property Infringement
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.
If you are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of our copyright agent via email at [email protected] and include in Your notice a detailed description of the alleged infringement.
You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.
DMCA Notice and DMCA Procedure for Copyright Infringement Claims
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.
A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
Your address, telephone number, and email address.
A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.
You can contact our copyright agent via email at [email protected] Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.
Intellectual Property
The Service and its original content (excluding Content provided by you or other users), features and functionality are and will remain the exclusive property of the Company and its licensors. You warrant not to reproduce or share our content.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks may not be used in connection with any product or service without the prior written consent of the Company. Our trademarks include The Novelry®, The Ninety Day Novel®, The Five F's® and Lucid Compression®.
Confidentiality
Notwithstanding that any information or teaching or other material, operational processes, know-how, and trade secrets (Confidential Information) is not protected by copyright, You agree and undertake to keep confidential during and after your use of the Service any and all Confidential Information from or provided by our Service or shared by other users of the Service. All Confidential Information provided to you in the performance of the Service (and any Goods therein purchased by You) shall remain confidential, and you shall not disclose any of the Confidential Information provided to you by us or otherwise obtained by you without our express written permission.
Without limiting the foregoing, you agree and undertake not to use any of the Confidential Information for any business purpose or undertake any commercial exploitation of the Confidential Information.
In addition to the foregoing, You agree to keep confidential all correspondence between The Novelry and yourself and not to disseminate or distribute any correspondence to third parties by any means. The content of all emails sent and/or received by us (including any attachments) is confidential to the intended recipient at the email address to which it has been addressed. Neither the email nor the attachment may be disclosed to or used by anyone other than this addressee, nor may it be copied or distributed in any way without permission from the copyright holder of the attachment. You agree not to make any audio or visual recordings of the materials.
We hereby reserve all rights in and with respect to the Confidential Information. No rights or obligations in respect of the Confidential Information other than those expressly stated in this clause are granted to You or to be implied from this agreement. You acknowledge and agree that damages alone would not be an adequate remedy for any breach of the terms of this letter agreement by the Recipient. Accordingly, the Provider shall be entitled to the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach of the terms of this letter agreement.
We operate a community of trust. We ask you to use your first and second name across our sites as part of our policy of 'Fair Dealing' to work together in good faith. We protect and preserve your privacy and copyright by asking all members to hereby agree upon purchase to our terms and conditions including our confidentiality policy when they join us. Our course content and community content are bound by copyright laws. No content, whether it belongs to The Novelry or to other members, is to be shared outside of The Novelry's online communities and websites in any circumstances.
You agree to permit The Novelry to use your name on our websites and in advertising should you be offered representation by a literary agent, a publishing contract or win an award for your writing.
Your Feedback to Us
You assign all rights, titles and interest in any Feedback you provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Links to Other Websites
Our Service may contain links and affiliate links to third-party websites or services that are not owned or controlled by the Company. Any link to any third-party website should not be interpreted as Our approval of that website or any of the content contained within such website.
Products described on this website may be sold by companies with which The Novelry has an affiliate relationship or another type of relationship. Similarly, books described on this website may be written by authors who are affiliated with this website.
Some of the links on this website may contain an affiliate code, meaning that we receive a commission if you purchase a product as a result of clicking on that link.
The Novelry is a participant in the Amazon Services Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.
The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Cookies Policy
We use cookies and other tracking technologies to improve your browsing experience on our websites, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from.
Termination
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.
Upon termination, your right to use the Service will cease immediately. If you wish to terminate Your Account, you may simply discontinue using the Service.
Limitation of Liability
Notwithstanding any damages that you might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you through the Service or 100 USD if you haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the Company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Governing Law
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
Disputes Resolution
If You have any concerns or disputes about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
If any dispute arises in connection with this agreement and is unable to be resolved between you and Us, we each agree to enter into mediation in good faith to settle such a dispute and will do so in accordance with [the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. Unless otherwise agreed between the parties within 14 days of notice of the dispute, the mediator will be nominated by CEDR. To initiate the mediation you must give notice in writing (ADR notice) to the Us of the dispute, referring the dispute to mediation. A copy of the referral should be sent to CEDR.
If there is any point on the logistical arrangements of the mediation, other than the nomination of the mediator, upon which the parties cannot agree within 14 working days from the date of the ADR Notice, where appropriate, in conjunction with the mediator, CEDR will be requested to decide that point for the parties having consulted with them.]
Unless otherwise agreed, the mediation will start not later than 28 working days after the date of the ADR notice.
Scholarships and Bursaries
These offers are made on the basis of honest representation of the individual's circumstances at the time of application. If this is later found to be untrue, the bursary or scholarship may be withdrawn. Neither bursaries nor scholarships are transferable.
The Novelry retains the right to ask you for evidence of any claim you make in your application with regard to either your financial status or your work. Any information we request and receive in this capacity will be held in confidence and returned to you or destroyed after the scholarship or bursary has been awarded.
The Novelry management team will decide who wins the bursaries and scholarships, and our decision will be final. The Novelry reserves the right to withdraw you from a scholarship or bursary if your conduct does not accord with our company practices and philosophy and meets the standards of polite and friendly community participation. In such an event, you will not be eligible to transfer to a paid place. The bursary or scholarship must be taken in the calendar year it is granted. After one year, your scholarship offer is considered void.
We will let you know if your application is successful within 4 weeks of your email to us.
Special Offer.
Our special offers apply to our fully priced courses with coaching and cannot be redeemed with any other coupon or discount; they are available during the period of the promotion only and may be withdrawn at any time. Special offers do not apply to graduate plans.
Free Trial
From time to time we may offer a free trial of our courses. At the end of your free trial access to the sampled course content will automatically expire. To cancel your free trial, do not access the site and please log into your account and unsubscribe. The free trial is available for a single use per customer once only and is not to be redeemed more than once. The free trial is not available to those who have previously tried or used the courses. Your free trial does not include membership or member support from our help desk or team. You are not eligible to join the membership community via the free trial. The free trial is reserved for customers over the age of 18 only. We reserve the right to cancel your free trial at any time at the Company's discretion.
Discounts and Coupon Codes
From time to time we may offer discount codes or coupons. These are for one redemption use only, one per household or person. They must be redeemed within 28 days of the offer. These coupon codes apply only to the products indicated in the offer.
Manuscript Assessments
These terms and conditions together with our privacy policy govern The Novelry's relationship with you in relation to Manuscript Assessments.
For the fee, we undertake to provide a one-off independent critique of a fiction or memoir manuscript to 100,000 words. Manuscripts over this word count will be subject to a pro-rate charge by word whether purchased singly or included in a course product or plan.
We cannot put you in direct contact with any member of staff, but we will do our best to convey messages and requests as deemed reasonable. If a report is deemed unclear, we will seek clarification from our editor and advise accordingly.
We will decide in-house who the most suitable editor for the job is, and aim to make a good match each time. The Novelry's decision is final in the choice of editor. We reserve the right to return your work and payment to you should we fail to find a suitable editor. In these exceptional circumstances, a full refund will be issued.
We aim to provide an assessment within 6-8 weeks but cannot guarantee this. Manuscripts must be supplied in Word document format, uploaded via our online form as documents double-spaced, in 12-point font with page numbers inserted, and printed on single sides of A4, unbound and numbered. We strongly advise you to have grammar and spell-checked our document in advance for the best possible use of our time. We will return documents which cannot reasonably be read.
Amended manuscripts cannot be accepted once the work has been submitted to our editorial team.
Refunds can be made only within the first 7 days after purchase payment and cannot be made after the service has been completed.
In cases where you wish to lodge a complaint, we ask that you send an email no earlier than one week after receiving your report. We will do our utmost to resolve the situation. We ask that any feedback of this nature be submitted to us within no longer than six weeks of receipt of your report in order to help us resolve issues whilst the editor has the text relatively fresh in their mind. We cannot deal with complaints raised more than six weeks after receipt of your report.
Your work will be treated in the strictest confidence. The copyright of your work is automatically yours and remains yours at all times.
The copyright of the report remains with The Novelry Ltd. Permission should be sought from The Novelry before quoting a report, for example to agents or on personal websites or social media.
In the event that we wish to forward your work to agents or publishers on your behalf, we will never do so without seeking your permission first. We will not ask for any commission from you for this service.
We expect clients to behave in a professional manner and reserve the right to stop working with a client should their manner be offensive to our staff. We reserve the right to refuse work without further explanation.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require the performance of an obligation under this Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the websites and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
By email: [email protected]
The Novelry USA Inc, 2171, 447 Broadway, 2nd Floor, New York, NY, New York, US, 10013
Trademark registered in the USA: 6779617
The Novelry Ltd, 25 Eccleston Place, London SW1W 9NF
Registered in England as Company No: 11673447
Trademark registered in the UK: UK00003717223
Last updated: May 10, 2023
