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Acceptable Use Policy

Last updated August 13, 2023

This Acceptable Use Policy ( 'Policy' ) is part of our Terms and Conditions ( 'Legal Terms' ) and should therefore be read alongside our main Legal Terms: https://thenovelry.com/policies/terms-and-conditions. If you do not agree with these Legal Terms, please refrain from using our Services. Your continued use of our Services implies acceptance of these Legal Terms.

Please carefully review this Policy which applies to any and all:

(a) uses of our Services (as defined in  'Legal Terms' )

(b) forms, materials, consent tools, comments, post, and all other content available on the Services ( 'Content' )  and

(c) material which you contribute to the Services including any upload, post, review, disclosure, ratings, comments, chat etc.  in any forum, chatrooms, reviews, and to any interactive services associated with it  ( 'Contribution' ).


We are The Novelry Group Ltd  ( 'Company','we', 'us', or 'our' ) a company registered in  England  at 25 Eccleston Place , London   SW1W 9NF. We operate  the website https://thenovelry.com (the  'Site' )   , as well as any other related products and services that refer or link to this Policy (collectively, the  'Services'  ).


When you use the Services you warrant that you will comply with this Policy and with all applicable laws.

You also acknowledge that you may not:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Make any  unauthorised  use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false  pretences .
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Engage in  unauthorised  framing of or linking to the Services.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Make improper use of our Services, including our support services or submit false reports of abuse or misconduct.
  • Engage in any automated use of the Services, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.
  • Attempt to impersonate another user or person or use the username of another user.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating  endeavour  or commercial enterprise.
  • Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services, except as expressly permitted by applicable law.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ( 'gifs' ), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as  'spyware' or 'passive collection mechanisms' or 'pcms' ).
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or using or launching any  unauthorised  script or other software.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Sell or otherwise transfer your profile.

If you subscribe to our Services, you understand, acknowledge, and agree that you may not, except if expressly permitted:

  • Engage in any use, including modification, copying, redistribution, publication, display, performance, or retransmission, of any portions of any Services, other than as expressly permitted by this Policy, without the prior written consent of The Novelry Group Ltd, which consent The Novelry Group Ltd may grant or refuse in its sole and absolute discretion.
  • Reconstruct or attempt to discover any source code or algorithms of the Services, or any portion thereof, by any means whatsoever.  
  • Provide, or otherwise make available, the Services to any third party.  
  • Intercept any data not intended for you.  
  • Damage, reveal, or alter any user's data, or any other hardware, software, or information relating to another person or entity.    
  • Share any material or content, whether by making digital copies or written copies, outside of the community of The Novelry..


We reserve the right to cancel your order if you do not meet the standards of our admissions policy to use the website(s) and to follow course instructions. We ask all customers to familiarize themselves with the basics of our platform within the first 7 days as fully explained at our website help page, in course materials and by email. It is your responsibility to familiarise yourself with the Service and to conduct yourself in a positive and respectful manner as a member of our community. We reserve the right to refuse, discontinue or cancel your order if you fail to meet the standards of our admissions policy. We operate a People before Profit Policy for happy writing for all and as a way of maintaining a safe community of trust. Your use of our site constitutes acceptance of our terms and your agreement to be bound by them. It is our pleasure to work with writers we enjoy working with and we may refuse access to those whom we cannot help, who are unable to use the online platform and resources, who breach our rules, or who conduct themselves in a manner we deem unreasonable. Further, we may refuse to work on content we deem hateful or harmful that we would not be able to represent as a company. In this case, we will advise you of our concerns and work with you on alternative content. No refund will apply. Our community guidelines are available for review at The Novelry Live via "Our Community Rules" and you agree to be bound by them as part of your membership of our community. You agree not to share the ideas or content of anything you read at The Novelry outside of the community but to accept and be bound by confidentiality. You may not copy and paste or make copies or keep any of the material you read at any of the sites of The Novelry. We are not medical professionals or trained mental health professionals or counsellors. If you are suffering from a condition which may impact your engagement with the courses, coaching and community, please arrange a conversation with the Course Director prior to enrolment to discuss the ways in which we can and cannot support you. We respectfully ask that you take this step to engage in a confidential and kindly conversation with us in advance so we can understand your needs and condition better to assist you with writing your book. Please do not ask, invite or request any member of our staff to either enter into business with you, provide private services to you outside of The Novelry, to join a club or society, promote your services or publications, or meet with you outside of The Novelry-hosted online Zoom sessions. It is part of our duty of care to both you and our employees to maintain the boundaries of a professional working relationship. If you cancel your coaching session on the same day, you will lose your session.


In this Policy, the term  'Contribution'  means:

  • any data, information, software, text, code, music, scripts, sound, graphics, photos, videos, tags, messages, interactive features, or other materials that you post, share, upload, submit, or otherwise provide in any manner on or through to the Services; or
  • any other content, materials, or data you provide to The Novelry Group Ltd or use with the Services.

Some areas of the Services may allow users to upload, transmit, or post Contributions. We may but are under no obligation to review or moderate the Contributions made on the Services, and we expressly exclude our liability for any loss or damage resulting from any of our users' breach of this Policy. Please report any Contribution that you believe breaches this Policy; however, we will determine, in our sole discretion, whether a Contribution is indeed in breach of this Policy.

You warrant that:

  • you are the creator and owner of or have the necessary  licences , rights, consents, releases, and permissions to use and to  authorise  us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and this Policy;
  • all your Contributions comply with applicable laws and are original and true (if they represent your opinion or facts);
  • the creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party; and
  • you have the verifiable consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and this Policy.

You also agree that you will not post, transmit, or upload any (or any part of a) Contribution that:

  • is in breach of applicable laws, regulation, court order, contractual obligation, this Policy, our Legal Terms, a legal duty, or that promotes or facilitates fraud or illegal activities;
  • is defamatory, obscene, offensive, hateful, insulting, intimidating, bullying, abusive, or threatening, to any person or group;
  • is false, inaccurate, or misleading;
  • includes child sexual abuse material, or violates any applicable law concerning child pornography or otherwise intended to protect minors;
  • contains any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner;
  • promotes violence, advocates the violent overthrow of any government, or incites, encourages, or threatens physical harm against another;
  • is obscene, lewd, lascivious, filthy, violent, harassing,  libellous , slanderous, contains sexually explicit material, or is otherwise objectionable (as determined by us);
  • is discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age;
  • bullies, intimidates, humiliates, or insults any person;
  • promotes, facilitates, or assists anyone in promoting and facilitating acts of terrorism;
  • infringes, or assists anyone in infringing, a third party's intellectual property rights or publicity or privacy rights;
  • is deceitful, misrepresents your identity or affiliation with any person and/or misleads anyone as to your relationship with us or implies that the Contribution was made by someone else than you;
  • contains unsolicited or  unauthorised  advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation that has been  'paid for',  whether with monetary compensation or in kind; or
  • misrepresents your identity or who the Contribution is from.


When your Contribution is a review or rating, you also agree that:

  • you have firsthand experience with the services being reviewed;
  • your Contribution is true to your experience;
  • you are not affiliated with competitors if posting negative reviews (or linked in any way to, e.g., by being the owner or seller/manufacturer of, a product or service if posting positive reviews);
  • you cannot make or offer any conclusions as to the legality of conduct;
  • you cannot post any false or misleading statements; and
  • you do not and will not  organise  a campaign encouraging others to post reviews, whether positive or negative.


We may but are under no obligation to review or moderate the Contributions made on the Services and we expressly exclude our liability for any loss or damage resulting from any of our users' breach of this Policy.

If you consider that any Content or Contribution:

  • breach this Policy, please  email us at hello@thenovelry.com,    or refer to the contact details at the bottom of this document to let us know which Content or Contribution is in breach of this Policy and why; or
  • infringe any third-party intellectual property rights, please  email us at hello@thenovelry.com .

We will reasonably determine whether a Content or Contribution breaches this Policy.


The consequences for violating our Policy will vary depending on the severity of the breach and the user's history on the Services, by way of example:

We may, in some cases, give you a warning  and/or remove the infringing Contribution , however, if your breach is serious or if you continue to breach our Legal Terms and this Policy, we have the right to suspend or terminate your access to and use of our Services and, if applicable, disable your account. We may also notify law enforcement or issue legal proceedings against you when we believe that there is a genuine risk to an individual or a threat to public safety.

We exclude our liability for all action we may take in response to any of your breaches of this Policy.


If you consider that some Content or Contribution have been mistakenly removed or blocked from the Services, please refer to the contact details at the bottom of this document and we will promptly review our decision to remove such Content or Contribution. The Content or Contribution may stay  'down'  whilst we conduct the review process.

In joining our discussions in either format you are agreeing that you will not post comments or make comments that may cause hurt and offence to others that are abusive, extremist, hateful, harassing, obscene, threatening, racially offensive or contentious, lewd, pornographic, in violation of intellectual property rights, rights of confidentiality, or rights of privacy, invasive of a person's privacy, or otherwise in violation of any law. If in doubt as to whether a post is liable to cause upset or offence, we will err on the side of a positive safe space and remove the post. Please do not message members directly asking them to read your work. The Workshop is our safe space reserved for that purpose. Please do not set up small groups to workshop together on writing at first draft. These are not safe spaces. You should not make comments or post material that is sexist, racist, homophobic or otherwise discriminatory and/or offensive. If you believe such material is essential to your story and it does not necessarily reflect your views then you should discuss the matter in the safe space of your one-to-one coaching sessions and not raise the matter in a communal space where participants are unprepared and might be distressed or offended. Please don't promote goods or services here. This is not social media. Do not bring rows, disputes, gossip or controversy from social media to our safe space.No politics, no petitions, no fundraising, no divisive or inflammatory issues.  


The Novelry Group Ltd is under no obligation to monitor users’ activities, and we disclaim any responsibility for any user’s misuse of the Services. The Novelry Group Ltd has no responsibility for any user or other Content or Contribution created, maintained, stored, transmitted, or accessible on or through the Services, and is not obligated to monitor or exercise any editorial control over such material. If The Novelry Group Ltd becomes aware that any such Content or Contribution violates this Policy, The Novelry Group Ltd may, in addition to removing such Content or Contribution and blocking your account, report such breach to the police or appropriate regulatory authority. Unless otherwise stated in this Policy, The Novelry Group Ltd disclaims any obligation to any person who has not entered into an agreement with The Novelry Group Ltd for the use of the Services.


If you have any further questions or comments  or wish to report any problematic Content or Contribution , you may contact us by:


Email: hello@thenovelry.com