Safe Stay Policy and Terms for Residential Courses
We offer our writers the space and privacy for some happy productive writing time, and a peace of mind safety policy.
In order to protect you and ensure you feel safe on our retreats, here are some of the safety measures we’re currently putting in place during the current COVID-19 crisis.
Our accommodation provider, Marshwood Manor, is following national guidelines in relation to cleaning protocols which set out the extra measures to be taken. The guidelines have been carefully considered and developed at industry level to protect the health and safety of guests.
Please note the cottages, with single occupancy individual rooms for sleep with writing space, allow for social distancing. The common areas have sufficient space to allow for safe social distancing too.
For any communal or group activity, meals or dinners, sessions or readings, we are taking steps to aid distancing between our writer guests with more space between you.
- All linens sanitized in high-temperature wash
- Hand sanitizer/handwash available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular self-temperature checks for staff
- Contactless check-in
- Contactless check-out
- PPE and only disposable cloths provided for housekeeping staff
- Individually wrapped toiletries
- Use of SurSol Surface Disinfectant, SurSol Fabric & Upholstery Sanitiser and Sursol Antibacterial Carpet Cleaning Spray - effective against Coronavirus
- Added housekeeping hours for cleaning of cottages plus targeting of specific hazardous areas i.e. doorknobs/latches, light switches etc.
- Closing of bar area to minimize cross-contamination
We ask you kindly to help us ensure your safety and that of your fellow writers with the following:
- Please observe social distancing around other guests
- Please use handwash frequently
- Please let us know immediately if anyone in your cottage is unwell
- Please adhere to the earlier check-out time of 9am
- Please strip bedding and place it in the laundry bag provided
- Please put towels in the laundry bag provided
- Please ensure to dispose of all waste/recycling from wastebins/kitchen bins before you leave
If you develop symptoms prior to your stay, you must follow the latest NHS guidance in this respect and not travel under any circumstances. Please help us ensure this is the case by taking your temperature prior to departure for your retreat. It is your responsibility to ensure you are fit and well to travel.
If you develop symptoms during your stay and a test confirms infection please let us know and prepare to leave the property immediately.
Up to date information and advice regarding COVID-19 can be found on the GOV.UK and NHS websites. In particular please read and familiarise yourself with the following www.nhs.uk/conditions/coronavirus-covid-19 and www.gov.uk/government/publications/covid-19-stay-at-home-guidance or www.gov.uk/coronavirus
We offer a cancellation policy allowing those on the Bridport Retreat in November to cancel before 31st August in the year of the retreat for a full refund. For those on the Full English Course in January/February, we offer a full refund for cancellation before 31st October in the year preceding the course. In the event of a national or local lockdown, pertaining to Marshwood Manor and immediate environs in Dorset, at the time of the retreat we will offer a full refund. We do not offer refunds for lockdowns elsewhere, and per our terms and conditions below we advise you to take out personal travel insurance policies.
Retreats and Residential Courses
Neither The Novelry nor our accommodation suppliers offer, or include a charge for holiday cancellation insurance. No refunds will be applicable after the date indicated upon the offer.
We cannot reimburse travel costs or other losses incurred by you in the event of cancellation by us or you. You are strongly advised to take out travel insurance to cover potential loss arising from cancellation or other eventuality affecting your booking, including course fees and travel or other consequential costs. You should check that any policy you purchase meets your needs.
Changes to the programme
The Novelry reserves the right to make changes to the advertised programme and tutors. As we plan the programme in advance, changes will inevitably occur to some courses, and occasionally the original tutors are unavailable. We always endeavour to replace tutors with someone of similar experience, and to give you as much notice as possible. On rare occasions we may need to cancel a course; in this case we will offer you an alternative course or return all of the fee paid. Please note that where we have to change tutors, you do not have additional rights of cancellation and our standard terms still apply. We cannot reimburse travel or other costs, which you may however be able to reclaim from your travel insurance policy, and our liability to you in case of a cancellation by The Novelry is limited to the course fee you have paid.
Conduct and safety on site
The Novelry reserves the right to ask a writer to leave the course or retreat if the tutor judges that it would not be in the interests of the participant or others in the group, or that it would be otherwise unsafe for that person to remain on site as a result of their mental or physical health, behaviour or apparent state of mind. Any refunds made in these circumstances will be at the sole discretion of The Novelry.
Allergies and Dietary Intolerances
You must advise us in advance if you are vegan, vegetarian, coeliac or have any allergy that results in anaphylaxis. We reserve the right to refuse admission upon arrival if you arrive and declare an allergy for which we have not prepared. We are not liable for any adverse effects due to allergic reactions.
Damage and cleaning
Our provider's buildings and grounds are your home during your stay; please treat them with care and respect. You agree to reimburse us promptly on demand for all reasonable costs incurred by us as a result of any damage caused by you to the centre or excessive cleaning required as a result of your stay.
Please note that with the exception of assistance dogs, pets are not permitted anywhere at The Novelry's residential courses. There are dogs who reside in the host accommodation and therefore the courses are not suitable for anyone unable to tolerate the presence of dogs.
A place on a course or retreat may be used only by the participant named in the booking. It may not be transferred to another person without agreement in advance from The Novelry. Please note that you are not permitted to have guests or visitors on site during your stay.
The Novelry cannot accept responsibility for any loss, damage or expense sustained by participants on courses and retreats as a result of an event or circumstance whether arising from natural cause, human agency, or beyond its control otherwise. Where The Novelry is unable to provide a course or retreat place to you for any reason, our liability is limited to return of the fees paid.